Refund policy

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REFUND POLICY

Cancellation Process

You can cancel your order within 6 hours of placing the order by 1) sending us an E-mail at Support@rawconcoctions.com or 2)ย Via chat service enabled on the Website.

If an order is not cancelled within 6 hours, you will not be allowed to cancel the order. A Store credit will be initiated for prepaid orders that are cancelled within 6 hours of placing the order. We only Provide Store Credit against cancelled Order, we do not Offer REFUND.

PLEASE NOTE

  • Sale/Discounted items cannot be returned/refunded/modified/Cancelled.
  • Shipping charges are NON-REFUNDABLE
  • To Submit a Return Request due to damage during transit, You must share Photos from various angles of the product.
  • Custom made Orders (Personalised blends) are not eligible for cancellation/modification/return or refund.
  • Orders placed for Off catalog items via our Chat Option/Whatsappย are not eligible for cancellation/modification/return or refund.

RAW CONCOCTIONS reserves the right to refuse any fraudulent/questionable transactions.

COD ORDERS

You may cancel a CODย order by following the same process as Mentioned for Pre-paid orders.

RAW CONCOCTIONS reserves the right to Cancel COD orders for users with a prior history of high cancellations/Refusal upon delivery.ย 

Note: Gift cards are not eligible for cancellation.


RETURNS

You may place a return request within 2 days (48 hours) hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved on the basis of the quality checks conducted by our team.ย 

A replacement/exchange will be sent only once the return package has been received and reviewed by our team.

Note: Gift cards are not eligible for returns.

ย PLEASE NOTE

  • To Submit a Return Request due to damage during transit, You must share Photos from various angles of the product.

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RAW CONCOCTIONS shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged.ย 

You understand that a replacement request is subject to availability of stock. If a replacement cannot be carried out due to non-availability of stock, You shall be issued a Store Credit.

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Products not eligible for Return

The following products are not eligible for return in any circumstances even if damaged during Transit:

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  • Products damaged/degraded as a result of use, overuse;
  • Products that have missing items, damaged original packaging including price tags, labels, tampered packaging, free gifts and other accessories; and
  • Products with altered serial numbers.

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If you have any questions concerning ย our return policy, please contact us at:

support@rawconcoctions.com