Refund policy

REFUND POLICY

Cancellation Process

You can cancel your order within 6 hours of placing the order by 1) sending us an E-mail at Support@rawconcoctions.com or 2) Sending us a WhatsApp Message with your Order No. at +91 8700443341, or 
3) Via chat service enabled on the Website.

If an order is not cancelled within 6 hours, you will not be allowed to cancel the order. A Store credit will be initiated for prepaid orders that are cancelled within 6 hours of placing the order. We do not Offer REFUNDS.

RAW CONCOCTIONS reserves the right to refuse any fraudulent/questionable transactions.

COD ORDERS

You may cancel a COD order by following the same process as Mentioned for Pre-paid orders.

RAW CONCOCTIONS reserves the right to Cancel COD orders for users with a prior history of high cancellations/Refusal upon delivery. 

Note: Gift cards are not eligible for cancellation.


RETURNS

You may place a return request within 3 days (72 hours) hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved on the basis of the quality checks conducted by our team. 

 A replacement/exchange will be sent only once the return package has been received and reviewed by our team.

Note: Gift cards are not eligible for returns.

 PLEASE NOTE :

A FLAT Return FEE of INR 200/- Needs to be borne by the customer in addition to 10% Restocking FEE.

NOTE : Gifts cards are not applicable for returns.


PLEASE NOTE

 

  • Sale/Discounted items cannot be returned/refunded/Cancelled.
  • Shipping charges are NON-REFUNDABLE
  • To Submit a Return Request due to damage during transit, You must share Photos from various angles of the product.

 

RAW CONCOCTIONS shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged. 

You understand that a replacement request is subject to availability of stock. If a replacement cannot be carried out due to non-availability of stock, You shall be issued a Store Credit.

 

 

Products not eligible for return

The following products are not eligible for return in any circumstances:

 

  • Products damaged/degraded as a result of use, overuse;
  • Products that have missing items, damaged original packaging including price tags, labels, tampered packaging, free gifts and other accessories; and
  • Products with altered serial numbers.

 


QUESTIONS

If you have any questions concerning  our return policy, please contact us at:

support@rawconcoctions.com