Refund policy
Thank You for your purchase. We hope you’re happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit or an exchange. please see below for more information on our return & refund policy.
RETURNS
All returns must be postmarked within 3 days of the delivery date. All returned items must be in new & unused condition, with original packaging, invoice & labels intact. The shipping cost needs to be borne by the customer.
CANCELLATIONS
Once an order is placed on our Website, it can only be cancelled within 6 hours of placing the order and will be eligible for a store credit. Post 6 hours, cancellations & store credit is applicable on Brand’s discretion.
RETURN PROCESS
To return an item, place the item securely in its original packaging, & mail your return to the following address:
RAW CONCOCTIONS
Attn: Returns
11, 2nd floor, Shanti Kunj Main, Church Mall Road, Vasant Kunj,
New Delhi, Delhi
110070
India
please note, you will be responsible for all return shipping charges. we strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return & inspecting the condition of your item, we will process your return or exchange. please allow atleast seven (7) days from the receipt of your item to process your return or exchange. refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. we will notify you by E-Mail when your return has been processed.
EXCEPTIONS
The following items cannot be refunded or exchanged:
- Opened
- Used
- Damaged
PLEASE NOTE
- Sale /Discounted items cannot be returned/refunded.
- RAW CONCOCTIONS is not responsible for damage of items post delivery.
- Shipping charges are non-refundable.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: